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SPECIAL ORDERS ARE NOT SUBJECT TO CANCELLATION
Availability of merchandise is estimated according to information on hand at the time order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.
ALL SALES ARE FINAL • NO REFUNDS*
*ALL EXCHANGES AND CANCELLATIONS ARE SUBJECT TO SELLER APPROVAL
A minimum fee of 25% of the purchase price will be assessed (re-stocking fee) on seller approved returns, exchanges or cancellations. . Buyer assumes all risks associated with transportation of merchandise picked up. Buyer agrees to measure doorways and stairways before ordering, as seller is not responsible for merchandise purchased that is too large to fit SELLER CAN DESIGNATE A DAY FOR DELIVERY, but not a specific time. Seller cannot move, haul, or rearrange old furniture. . Seller makes no warranty beyond any written description itemized on this order. . Such disclaimer does not affect manufacturer warranty, if any. . Seller will assist the buyer in the exercise of all factory warranties. BUYER LAYAWAYS ARE NOT SUBJECT TO CANCELLATION. Buyer agrees to complete payment on schedule, or proceeds of prior payment(s) towards layaway may be forfeited.
Please Note The Following On All Applicable Refunds:
If you are returning merchandise and are seeking a refund, be advised that all of our Manufacturers have been prepaid on all merchandise that has been delivered. If you are eligible for a refund on any returned merchandise, the refund to the customer is not made untill we have received such refund from the manufacturer. This process may take up to several weeks.
Delivery and Damage Policy
Our company only contracts professional delivery and trucking companies to deliver orders. Unfortunately, accidents damaging your ordered items may occur. While this happens extremely rarely, we do ask our customers to thoroughly inspect the merchandise at the time of arrival and note all comments of damage in their entirety on the bill of lading.
Will Call/ Customer Pick-up
• Packaging, which includes the conditions of the cartons & Furniture, MUST BE INSPECTED UPON PICK-UP.
• Before signing your delivery Bill of Lading receipt, inspect your furniture very carefully and verify that the correct item and number of cartons are present at the time of pick-up.
• Your signature is your acknowledgement that your merchandise is satisfactory and is in order. Any claim of damage that is not noted on the Bill of Lading is your responsibility to pursue directly with the Trucking Company.
• If packaging, which includes cartons or furniture, is damaged, digital pictures are required, and you MUST file a claim with the freight company.
• Damage MUST be described on the bill of lading before leaving.
• You have the right to refuse delivery.
• It is imperative that you make a claim of any damage or defect IMMEDIETELY upon pick-up by noting the problem on the Bill of Lading.
• Scratches and minor dents are considered touch up issues and those pieces should not be rejected. In most cases the furniture can be repaired.
• We MUST receive an email or phone call immediately on the day of pick-up / damage / refusal.
• If you do not properly report damage at the time of pick-up, NO CLAIMS will be accepted after pick-up.
Drop Ship/ Curbside Delivery
• Packaging, which includes the conditions of the cartons & Furniture, MUST BE INSPECTED UPON DELIVERY.
• Before signing your delivery Bill of Lading receipt, inspect your furniture very carefully and verify that the correct item and number of cartons have been delivered while the delivery person is still present.
• Your signature is your acknowledgement that your merchandise is satisfactory and is in order. Any claim of damage that is not noted on the Bill of Lading is your responsibility to pursue directly with the Trucking Company.
• If packaging, which includes cartons or furniture, is damaged, digital pictures are required, and you MUST file a claim with the freight company.
• Damage MUST be described on the bill of lading before the driver leaves.
• You have the right to refuse delivery.
• It is imperative that you make a claim of any damage or defect IMMEDIETELY upon delivery by noting the problem on the carrier's Bill of Lading.
• Scratches and minor dents are considered touch up issues and those pieces should not be returned. In most cases the furniture can be repaired.
• We MUST receive an email or phone call immediately on the day of delivery / damage / refusal.
• If you do not properly report damage at the time of delivery, no claims will be accepted after delivery is completed.
• Warranty issues are not affected.
• If items have already shipped, shipping charges are non-refundable.
White Glove Delivery
• Packaging, which includes the conditions of the cartons & Furniture, MUST BE INSPECTED UPON DELIVERY.
• Before signing your delivery Bill of Lading receipt, inspect your furniture very carefully and verify that the correct item and number of cartons have been delivered while the delivery person is still at your home.
• Your signature is your acknowledgement that your merchandise is satisfactory and is in order. Any claim of damage that is not noted on the Bill of Lading is your responsibility to pursue directly with the Trucking Company.
• If packaging, which includes cartons or furniture, is damaged, digital pictures are required, and you MUST file a claim with the freight company.
• Damage MUST be described on the bill of lading before the driver leaves.
• It is imperative that you make a claim of any damage or defect IMMEDIETELY upon delivery by noting the problem on the carrier's Bill of Lading.
• Scratches and minor dents are considered touch up issues and those pieces should not be returned. In most cases the furniture can be repaired.
• We MUST receive an email or phone call immediately on the day of delivery / damage / refusal.
• If you do not properly report damage at the time of delivery, no claims will be accepted after delivery is completed.
• Warranty issues are not affected.
• If items have already shipped, shipping charges are non-refundable.
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